Support

Client Support

Need help? We're here.

Use the options below to get support as quickly as possible. For most issues, the remote support launcher is the fastest way to connect with us.

Launch Remote Support

Click the button to start a remote support session. A technician will be able to connect to your computer securely to diagnose and fix the issue while you watch.

Start Remote Session

Call Us

For urgent issues or if you prefer to speak with someone directly, call our support line.

(509) 582-6233
Mon–Fri 8 AM – 6 PM · Emergency after-hours available

Email Support

Send us an email with a description of the issue. We monitor support email during business hours and respond quickly.

support@509geek.com
Include your name, company, and a brief description of the issue.

Client Portal

Coming Soon

Our client portal will give you access to open tickets, invoices, device status, and documentation — all in one place.

Emergency Support — After Hours

If you're a managed client experiencing a critical outage or security incident outside of business hours:

  1. Call our support line — critical calls are escalated
  2. Leave a detailed voicemail describing the issue and severity
  3. Send an email with "URGENT" in the subject line

Emergency support is available for clients on managed service agreements. Response times may vary outside business hours.

Existing client? Get help right now.

Launch Remote Support